1.1 General

We take the protection of your personal data seriously and wish to fully comply with our corporate obligations in the area of data protection. In the following, we therefore inform you, as the data subject, about the processing of information that could be used to identify you personally (‘personal data’) when you visit and use our website and associated services:

1.2 Responsible party

Controller

The Controller for the processing of personal data on this website is:

Gloria Haus- und Gartengeräte GmbH
Därmannsbusch 7
58456 Witten
Tel: + 49 (2302) 700 0
E-Mail: info[at]gloria-garten.com

 

Data Protection Officer

Our data protection officer may be contacted as follows:

Adlex GmbH
Gerard-Mortier-Platz 6
44793 Bochum
Germany
Telephone: +49 (234) 9136599
E-Mail: dsb[at]adlex.de

2. Legal Bases

We collect and process your personal data exclusively on a legal basis, in particular on the basis of the General Data Protection Regulation of the European Union (GDPR).

If we obtain your consent for processing operations for specific processing purposes, the legal basis for processing is Art. 6 para. 1 lit. a) GDPR.

If we require your personal data to process contractual or pre-contractual relationships with you as the data subject (e.g. delivery of goods, provision of services), the processing is carried out on the basis of Art. 6 para. 1 lit. b) GDPR. This also applies to directly related processes such as the processing of enquiries about our products, services or prices.

If we process your personal data based on statutory obligations, this is done on the basis of Art. 6 para. 1 lit. c) GDPR.

In the event that we need your personal data in order to protect your vital interests or those of another natural person, the processing is carried out on the basis of Art. 6 para. 1 lit. d) GDPR.

Regardless of the afore-mentioned legal bases, we process your personal data on the basis of Art. 6 para. 1 lit. f) GDPR if the processing is necessary to safeguard a legitimate interest on our part or that of a third party, provided that your interests, fundamental rights and freedoms do not prevail.

The storage of information in the end user's terminal equipment or access to information already stored in the terminal equipment is only permitted if it is covered by one of the following justifications:

• Section 25(1) TDDDG: If the end user has given their consent on the basis of clear and comprehensive information. Consent must be given in accordance with Art. 6(1)(a) GDPR;
• Section 25(2)(1) TDDDG: If the sole purpose is to carry out the transmission of a message via a public telecommunications network; or
• Section 25 (2) No. 2 TDDDG: If storage or access is absolutely necessary for the provider of a digital service to be able to provide a digital service expressly requested by the user.

3. Collection of personal data when you visit our website

When you use our website, data transmitted to us by your browser is processed and stored on our server. This data is necessary for the provision of the content and services of our website and serves to display the website properly and to ensure security and stability. This data usually includes the following:

• IP address
• Date and time of the request
• Content of the request / page selection
• Amount of data transferred
• Time zone difference to Greenwich Mean Time (GMT) 
• Access status / HTTP status code
• Referrer URL / originating website 
• Amount of data transferred 
• Type, language and version of the web browser used 
• Operating system

We do not use this data to establish a connection to you. If the data is personal, it is usually deleted automatically after 14 days, unless there is another legal reason for storing it for longer.

In addition, all other personal data that you specifically provide to us when using our website (e.g. contact enquiries, login data, uploads) will be processed by us for specific purposes.

4. Service Providers

If we use contracted service providers for individual components of our offering or wish to use your data for other purposes, we will inform you of the respective processes below or via the provider. This may be carried out by external domestic and foreign service providers (e.g. in the areas of IT, logistics, telecommunications, sales and marketing) in accordance with our instructions for the purpose of conducting our business transactions. Where necessary, a contract for data processing as prescribed by law is in place with providers who process data for our purposes in accordance with our instructions.

5. Cookies

We use so-called ‘cookies’ on our website to tailor our website to your needs. These are text files that are transferred from a server to your computer's hard drive and remain there for the duration of the session or until they are deleted, depending on the type of cookie and the settings of your internet browser, and through which we receive certain customisation information.

Cookies are used to store your system and usage information relating to the use of our website. They may also contain a unique identifier that allows us and other website providers to distinguish your system from other systems and to recognize it the next time you visit.

With these functions we intend to guarantee and increase the user friendliness and functionality of our website.

For this purpose we use the following for our website:

Necessary Cookies

We use “necessary cookies" to enable the comprehensive use of this website. This concerns in particular the correct display of content.

Performance Cookies

These are cookies that are needed to optimize the performance of our website. Information about the way our website is used are evaluated in order to improve the user experience. The evaluation is carried out anonymously.

Functional Cookies

Functional cookies are necessary to ensure the operation of technical modules. Here, the user is offered improved, personal functions, as far as desired.

Marketing, Targeting or Analysis Cookies

The use of marketing or targeting cookies is also possible. These are used to target users according to their interests and thus to make the display of advertising more specific. Such information and visits to the advertising offers can be evaluated and shared with third parties in order to improve the targeting and advertising of third parties but also each site functionality. For this processing, we separately obtain your consent, unless the data is processed anonymously.

Insofar as analysis services are used on our website, this is usually associated with the setting of one or more cookies that record and track your user behavior. Among other things, data is collected about you and your system, your visit to our website (e.g. content accessed, interests, purchases, clicks and visit duration), the visit of preceding or subsequent websites and the use of advertisements. The processing of the information is anonymized unless you have given your consent to the processing of the real data. From this consent form, you will also receive more information about the data collected.

Sharing cookies

These are used to improve the interactivity of our website with other services (e.g. social networks) and to process your requests.

 

In detail, we use:

• Transient Cookies

Transient cookies are automatically deleted when you close your browser or log out. These are, in particular session cookies. They store a so-called session-ID, which can be used to assign various requests from your browser to the session. When you return to our website, your system can be recognized.

• Persistent Cookies

Persistent cookies are automatically deleted or switched off after an individually specified period of time. They are used to recognize your system even after the session has ended.

• Third-Party Cookies

We use analytical cookies to monitor the anonymous user behavior on our website. In addition, we use advertising cookies. With these cookies, the user behavior can be tracked for advertising and targeted marketing purposes. Social media cookies allow us to connect to your social networks and share content from our website within your networks. For this processing, we will obtain your consent separately, unless the data is processed anonymously.

 

The legal basis for cookies that are strictly necessary to provide you with the service you have expressly requested is Section 25(2)(2) of the German Telemedia Act (TDDDG). Any use of cookies that is not strictly necessary for this purpose constitutes data processing that is only permitted with your express consent. This applies in particular to the use of advertising, targeting or analysis cookies.

You can prevent or switch off the use of cookies at any time by choosing the appropriate settings for the Internet browser used. You can at any time delete cookies that have already been stored. Without cookies, however, various functions of our website may be limited or not usable at all.

In addition, you should occasionally delete the browser history manually to remove existing cookies.

Further information about which cookies we use and how you can manage your cookie settings and disable certain types of tracking can also be found in the cookie banner on this website.

6. E-Mail / Contact Form

If you contact us by email or via the contact form, we will process the data you provide (e.g. title, surname and first name, address, company, email address and the time of transmission) in order to process your message. Once storage is no longer necessary, we delete the transmitted data or restrict its processing. This depends on statutory retention obligations.

7. Call Button

If you contact us via Call-Button and telephone call, the data you provide, in particular your telephone number, will be processed by us in order to process your contact request. Alternatively, you must call with hidden number.

8. Newsletter

If you register for our newsletter, the data you provide will be used exclusively for this purpose. For an effective registration you need a valid e-mail address. In order to ensure that the registration is actually carried out by you, we will at first send an e-mail to the indicated e-mail address after registration, asking you to confirm the registration. By confirming the registration you inform us that you agree to the registration (so-called double opt-in procedure). We log your registration for the newsletter, the sending of the confirmation e-mail and the receipt of your confirmation.

We would like to point out that we evaluate your user behaviour when sending the newsletter. For this evaluation, the e-mails sent contain so-called web beacons or tracking pixels, which are single-pixel image files that are stored on our website. For the evaluations, we link the aforementioned data and the web beacons with your e-mail address and an individual ID. Links contained in the newsletter also contain this ID. The data is only collected pseudonymously, i.e. the IDs are not linked to your other personal data, a direct personal reference is excluded.

You can at any time terminate your subscription to the newsletter and revoke your consent to the storage of data stored for sending the newsletter. For this purpose, there is a corresponding link in every newsletter. You can also unsubscribe directly via our website or by contacting us via the aforementioned contact methods.

9. Registration and Login

You have the possibility to register on our website and log in. In doing so, you will be requested to provide us with the personal data that can be seen from the input masks, which will then be transmitted to us. This data is collected and stored by us exclusively for internal use and for our own purposes. We may arrange for this data to be passed on to third parties, e.g. to a service provider or an order processor to process the contractual relationship, who also uses the personal data exclusively for internal use attributable to us.

By registering and logging in to our website, your IP address, the date as well as the time of registration can also be saved. This is done for the purpose of preventing misuse of our services and, if necessary, creating the opportunity to investigate criminal offences.

If you voluntarily make personal data available to us, the processing serves to offer you content or services which, for factual reasons, can only be offered to registered users. You have the possibility at any time to change the personal data provided during registration or to have them completely deleted.

We will inform you at any time about which of your personal data we have stored. We will correct or delete your data on request, unless we are legally obliged to store them.

10. Use of our spare parts shop

If you want to order in our spare parts shop (shop.gloriagarten.de), it is necessary for the conclusion of the contract that you enter your personal data, which we need for the completion of your order. Required information for the execution of the contracts are marked separately, further information is voluntary. We process the data provided by you to process your order. For this purpose we can pass on your payment data to our house bank. The legal basis for this is Art. 6 para. 1 sentence 1 lit. b DS-GMO.

You can voluntarily create a customer account through which we can store your data for future purchases. When you create an account under "Register", the data you have provided will be saved revocably. All other data, including your user account, can always be deleted in the customer area.

We may also process the information you provide to inform you of other interesting products in our portfolio or to send you e-mails containing technical information.

We are obliged by commercial and tax law to store your address, payment and order data for a period of ten years. However, after[two years] we will limit processing, i.e. your data will only be used to comply with legal obligations.

To prevent unauthorized access to your personal data, especially financial data, the order process is encrypted using TLS technology.

11. Online Order Processing / Shop

If you voluntarily provide us with personal data when placing an order or registering a customer account, we will store and process the data. If stated so in the input form, these are mandatory fields because we need the data to process your contact request, to open your customer account or to process the contract. The scope of the data collected can be seen from the input forms.

We use the data to process your inquiries and to process the contract. As soon as the processing of the contract is completed or your customer account is deleted, your data will be restricted for further processing and deleted after expiry of the statutory retention periods if you have not expressly consented to further use of your data or if we reserve the right to use the data within the framework of statutory regulations. You can have your customer account deleted at any time by sending us a message.

We pass on your data to a company commissioned with the processing or delivery of our goods, insofar as this is necessary for processing. In this case you will receive legal information via the respective partner.

12. Payment Processing

Within the framework of order processing, various payment services are offered. Please note that information regarding the order, the addressee and the costs will be passed on to the selected payment company for payment processing.

Information on data processing by the payment intermediary can be found in its data protection regulations.

In the case of payment processing by PayPal (Europe) S.à r.l. et Cie, S.C.A. 22-24 Boulevard Royal L-2449 Luxembourg, please refer to https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

13. Warranty Extension

You have the option of registering for a warranty extension on our website. This is possible under the conditions described at https://www.gloriagarten.de/gloriafriends/. In doing so, you will be asked to provide the personal data shown in the input masks and this data will be transmitted to us. This data is collected and stored by us exclusively for internal use and for our own purposes. We may arrange for this data to be passed on to third parties, e.g. for the purpose of processing the contractual relationship to a service provider or an order processor, who will also use the personal data exclusively for an internal use attributable to us.

When registering, your IP address, the date and the time of registration may also be stored. This is done for the purpose of preventing misuse of our services and, if necessary, to make it possible to investigate criminal offences.

If you voluntarily provide us with personal data, the processing serves the purpose of offering you content or services that can only be offered to authorized users for the reasons outlined above. You have the option at any time to change the personal data provided during registration or to have it deleted completely.

We will provide you at any time with information about which of your personal data we have stored. Upon request, we will correct or delete your data unless we are legally obliged to retain it.

14. Google Analytics

For our website we use Google Analytics, a tracking tool of Google, LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses so-called "cookies" (see above under "cookies"), which are stored on your computer and allow an analysis of your use of the website. The thus generated information about your use of our website is usually transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymization on this website, your IP address will be shortened by Google beforehand within Member States of the European Union or in other contracting states to the Agreement on the European Economic Area.

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide further services associated with the website use and Internet use to the operator of the website. The IP address transmitted by your Internet browser in the context of Google Analytics will not be merged with other Google data.

The data sent and linked with cookies, user recognition (e.g. user ID) or advertising IDs will automatically be deleted after 14 months.  Data whose retention period has been reached is automatically deleted once a month. Further information on data protection can be found at https://policies.google.com/privacy.

Furthermore, you can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout .

15. Google Maps

On our website we use Google Maps API, an online map service of Google, LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") to visually display geographical information.

When using Google Maps, Google also collects, processes and uses data about the use of map functions by visitors. More detailed information about Google's data processing can be found in the Google privacy policy.

There you can also amend your personal data protection settings in the Data Privacy Center, see https://policies.google.com/privacy.

17. Google AdWords

Our website uses Google AdWords with Google Conversion Tracking, a service provided by Google, LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’), see https://policies.google.com/privacy. If you have reached our website via an advertisement placed by Google, Google AdWords will place a cookie on your computer.

This enables us and Google to recognise that the user has clicked on the ad and was directed to that page. Cookies cannot be tracked through AdWords customer websites. After 30 days, these cookies lose their validity and are not used for personal identification. Conversion statistics tell customers the total number of users who clicked on their ad and were directed to a page tagged with a conversion tracking tag. The setting of a cookie can be rejected through browser settings. This can lead to functional limitations of the website.

18. Google Remarketing

Our website uses Google Remarketing, Retargeting, Adsense, Tag Manager, Google Search Console or similar functions provided by Google, LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’). These functions are used to analyse visitor behaviour and interests.

Google uses cookies to create interest-related advertisements. These cookies are used to record visits of the website and anonymized data about its use.

If you visit another website in the Google network, you will be shown advertisements that are highly likely to take into account previously accessed information. Your data may possibly also be transmitted to the USA.

The processing takes place on the basis of a legitimate interest in targeting the visitors of the website with advertising in order to meet mutual marketing interests.

You can permanently deactivate the use of cookies by Google by using the following link and downloading and installing the plug-in provided there: https://support.google.com/ads/answer/7395996?hl=en

In addition, you can deactivate the use of cookies by third-party software.

You can find information about these services and the associated privacy policy at: https://www.google.com/privacy/ads/.